FAQ

How Do I Order:

Should you choose to purchase an item there are several ways to do so:

Register, Log In, place items in your shopping cart. That's it.

Or E-mail aldenbcmc@aol.com with item number and description.

Or Call, 352-775-9844 we're always happy to hear from you!

An important note about the HOLD option when ordering a particular item: when you place an item in your cart it will display as HOLD. If you do not check out within 30 minutes this item will automatically be placed back for sale.

HOLD is only a temporary option that allows the order process to be completed.

Shipping Information:

Once your order is purchased shipping costs will be the amount charged by the US Postal Service, according to weight and zip code with no additional handling fees added. We ship Priority Mail, delivery confirmation, with insurance unless otherwise requested.
International orders will be calculated according to the United States Postal Service fees based on the weight of the package.
5-day inspection period and all items must be returned in the same condition as sent; buyer is responsible for shipping charges each way.
Visa, MasterCard credit cards are welcomed.
Money orders or personal checks, your personal check must clear before shipping.
FL residents, 6% state sales tax plus county tax.

We also accept, Money orders, Bank checks. If you send your personal check your items will not ship until your check clears. It could take up to 10 days.

Items are only held for you once you place an order. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date. FL residents sales tax will be added to your order.

Do you Offer Lay- A Way Plans

We offer lay-a way plans on items priced over $150.00. Lay-away options require one-third to half payment down with the remainder due within a reasonable period of time. Down payment must be received within 5 days. Please contact me for details. Should you decide to cancel your lay-away, the down payment is non-refundable. Returns are merchandise credit only. If you need further assistance contact us at aldenbcmc@aol.com

You can check the status of your order by signing into my account and then selecting the option to view order. This screen will let you know if your order has been fulfilled, shipped, or if it is being held

How can I change my order?

Call to makes changes @ 352-775-9844 or email us aldenbcmc@aol.com

REFUNDS :

You are entitled to a five day inspection period. If you are not satisfied within the 5 day period, return merchandise for a full refund, if in the same condition as when it was shipped to you, less shipping costs. All returned items should be insured or we can not be held responsible for lost or damaged merchandise.
Please let us know first if you are planning to return an item. After the inspection period, no returns will be accepted without prior arrangement for credit towards any other item. If the piece was consigned we will take it back re-consign it, once it sells, and we have no control over how long that will be, you will be paid less a commission fee. We have a 10 % restocking fee on certain items inquire before you return. We take many close up pictures, do a very detailed description. This may seem a bit harsh however; those who know us understand the difficulties we face. As of 2014 we will no longer refund returns on Reproductions a credit will be applied towards your next purchase OR, if we re list the item you will be paid once the item has sold.

If you have purchased something from us and you decide to return the item after the inspection period simply because some Internet chat room claims it is not a real piece. Our terms are if this person is such an expert he must stand behind his words. We will need a letter from the challenger stating his issues with the piece. We can no longer take back an item simply because someone claims it is not a good piece. There are to many experts out there with their own agendas. If you trash it tell me why in writing and sign your name.

Please let us know first if you are planning to return an item. After the inspection period, no returns will be accepted without prior arrangement for credit towards any other item. If the piece was consigned we will take it back re-consign it, once it sells, and we have no control over how long that will be, you will be paid less a commission fee. We have a 10 % restocking fee on certain items inquire before you return. We take many close up pictures, do a very detailed description. This may seem a bit harsh however; those who know us understand the difficulties we face. We respect your right to privacy. We collect only the information necessary for us to complete your order or to contact to you regarding the status of your order.

If you have any further questions that we have not answered contact us 7 days a week between the hours of 7am and 9:30 PM EST @ 352-775-9844

By purchasing, user agrees to all posted policies. All policies are subject to change. Permission must be obtained prior to reprinting text/ images.

Black Cross Military Collectibles Statement of Privacy.

Black Cross Military Collectibles is committed to protecting your privacy. This Statement of Privacy applies to BCMC Web site and governs data collection and usage at all sites and services; it does not apply to other online or offline sites, products or services. Please read the Statement of Privacy. is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

As an E-commerce Web site, Black Cross Military Collectibles collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Black Cross Military Collectibles is used solely for the purpose of billing and shipping your online purchases. Black Cross Military Collectibles does not collect any information about your computer hardware and software.

Black Cross Military Collectibles encourages you to review the privacy statements of Web sites you choose to link to from Black Cross Military Collectibles so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Black Cross Military Collectibles Web site.

Use of your Personal Information

Black Cross Military Collectibles and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Black Cross Military Collectibles may also use personal information to inform you of other products or services available from Black Cross Military Collectibles and its affiliates. Black Cross Military Collectibles may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Black Cross Military Collectibles does not sell, rent or lease its customer lists to third parties. Black Cross Military Collectibles may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

Black Cross Military Collectibles does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Black Cross Military Collectibles may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Black Cross Military Collectibles or the site; (b) protect and defend the rights or property of Black Cross Military Collectibles including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Black Cross Military Collectibles or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information

Black Cross Military Collectibles offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing aldenbcmc@aol.com

Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from Black Cross Military Collectibles by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

Black Cross Military Collectibles is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

Changes to this Statement

Black Cross Military Collectibles will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Black Cross Military Collectibles will use your personal information, Black Cross Military Collectibles will prominently post such changes prior to implementing the change. Black Cross Military Collectibles encourages you to periodically review this Statement to be informed of how Black Cross Military Collectibles is protecting your information.

Conditions of Use
Use of the Black Cross Military Collectibles website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

TRADEMARKS
Black Cross Military Collectibles and other marks indicated on our site are trademarks owned exclusively by Black Cross Military Collectibles The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Black Cross Military Collectible's, in any manner that seeks to disparages or discredit Black Cross Military Collectibles or in any manner that may cause confusion among our customers.

COPYRIGHT
All content on this website is the exclusive property of Black Cross Military Collectibles. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

LICENSE AND SITE ACCESS
Black Cross Military Collectibles grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Black Cross Military Collectibles This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Black Cross Military Collectibles You are prohibited from using meta tags or any other hidden text utilizing Black Cross Military Collectibles name or trademarks without the express written consent of [YOUR COMPANY’S Black Cross Military Collectibles Any unauthorized use of this websites voids the limited license granted by Black Cross Military Collectibles

LIMITATION OF LIABILITY
This site is provided by Black Cross Military Collectibles on an "as is" and "as available" basis. Black Cross Military Collectibles makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.blackcrossmilitaria.com is at your own risk. Black Cross Military Collectibles cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Black Cross Military Collectibles will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

APPLICABLE LAW
By visiting www.blackcrossmilitaria.com, you agree that the laws of the state of Virginia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Black Cross Military Collectibles

CHANGES IN POLICY
Black Cross Military Collectibles reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.